Get In Touch
We're Here to Help
Questions about equipment, orders or anything else — send us a message and a real person will reply within one business day.
1 Business Day Response
Mon–Fri 9–17:30
Questions about equipment, orders or anything else — send us a message and a real person will reply within one business day.
+44 7724 687538
1 Waterside Station Road
Harpenden, Hertfordshire
AL5 4US, United Kingdom
Monday – Friday
9:00 – 17:30 GMT
Saturday: Closed
Sunday: Closed
Every message is read and answered by a person — no bots or scripted replies.
Our team trains with the same gear. We can answer technical questions about weight ratings, materials and compatibility.
If something goes wrong, we fix it. Straightforward returns, no argument.
We aim to reply within one business day, often sooner.
All orders placed through Amazon can be tracked via your Amazon account under "Your Orders". Once shipped, a tracking reference will be provided by the carrier. Contact us with your order number if you need any assistance.
We accept returns within 30 days of delivery for unused items in original condition. Contact us with your order number to start the process. Refunds are processed within 5–7 business days of receiving the returned item.
Yes. All Crownshop products include a minimum 12-month warranty against manufacturing defects. If a product fails due to a fault rather than normal wear and tear, we will replace or refund it at no charge.
Absolutely. Use the contact form above to describe your training goals, available space and any specific requirements. We'll give you an honest recommendation — including telling you if something in our range isn't quite right for your needs.